"Carefully selected products, guarding your daily life."

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Last Updated: March 18, 2026

Company Name: 吉林省铭帆商贸有限公司

Company Address: 长春市南关区永春小区9号2号房304号房

Legal Representative: Wang Xiaoniu

Unified Social Credit Code: 91220102MAK5JYJD1U

Phone Number: +86 19295815273

Email: service@mail.koblimore.com

Terms of Service

Welcome to our store! We focus on offering a wide range of department store products in United Kingdom and are committed to providing high-quality, efficient shopping and after-sales services to our valued customers. To protect the rights of both parties and clarify service rules, we hereby present our core customer service terms. Please read them carefully:

  • Customer Service Contact Information and Hours
  • Official Customer Service Email

    • For inquiries about order status, product details, after-sales issues, or other related matters, you can reach us via our official customer service email: service@mail.koblimore.com. We will review and respond to your emails promptly during working hours.

  • Customer Service Working Hours

    • Our customer service team is available from Monday to Friday, 9 AM to 6 PM (UTC+8:00, China Standard Time).

    Friendly Reminder: You can still send email messages outside of these hours. We will address and respond to your inquiries first thing on the next business day. Thank you for your patience.

  • Order Processing and Delivery Services
  • Order Processing Timeliness

    • Once full payment is received, we will complete order review, product verification, and shipping arrangements within 1-3 business days, ensuring fast dispatch of orders.

  • Definition of Business Days

    • "Business days" as mentioned in these terms refer specifically to Monday through Friday, excluding Saturdays, Sundays, and Chinese public holidays. Order processing and shipping during holidays will be deferred to the first business day after the holiday. We appreciate your understanding.

  • Logistics Delivery Timeliness

    • After an order is shipped, it is expected to be delivered to your specified address within 7-10 business days. Delivery times may be affected by logistics transport, customs clearance processes, and local delivery conditions. In the event of slight delays due to special circumstances, we will update logistics information promptly, and we encourage you to monitor your order's logistics updates closely.

  • General Notes
  • Our store specializes in a comprehensive range of Polish department store products, including daily household items, lifestyle goods, and various daily necessities, catering to diverse shopping needs. All products are shipped accurately according to order details.
  • Please ensure that you provide accurate shipping information, contact details, and other relevant information when placing an order to avoid processing delays, delivery failures, or other issues. Any problems arising from incorrect information provided by you will be your responsibility.
  • These terms of service apply only to core services such as order processing, customer service response, and logistics delivery. For issues related to after-sales, returns, or exchanges, please contact us via customer service email for further communication on specific handling solutions.
  • We reserve the right to make reasonable adjustments to these terms based on actual operational circumstances. Adjustments will be announced promptly, and any questions can be directed to our official customer service.

    • Thank you for your trust and support. Happy shopping!