"Carefully selected products, guarding your daily life."

×

Last Updated: March 18, 2026

Company Name: 吉林省铭帆商贸有限公司

Company Address: 长春市南关区永春小区9号2号房304号房

Legal Representative: Wang Xiaoniu

Unified Social Credit Code: 91220102MAK5JYJD1U

Phone Number: +86 19295815273

Email: service@mail.koblimore.com

Official Return and Exchange Policy

Thank you for choosing to shop at koblimore! We consistently adhere to strict quality control standards, with each product undergoing rigorous selection and quality inspections to ensure we provide you with high-quality and reliable products. If you have any questions or dissatisfaction with your purchase, we will follow up throughout the process and are dedicated to providing you with comprehensive after-sales support.

  • General Return Policy
  • Return Period You are entitled to a 14-day natural period for no-questions-asked returns (also known as the "customer remorse right") starting from the day you receive your items. If the products have issues like damage, incorrect delivery, or malfunction, the return period is also 14 days from receipt.
  • Conditions for Returns

    • (1) No-Questions-Asked Returns (Customer Remorse Right)
    Must meet all the following conditions:

  • The product is unopened with the manufacturer's original seal intact, and remains in new and unused condition.
  • The product includes all original packaging, accessories, and attachments without any missing, damage, or alterations.
  • The product itself has no stains, scratches, or wear that would affect its resale condition.

    • (2) Returns Due to Quality Issues (Damage/Incorrect Delivery/Malfunction)

  • There are no restrictions on packaging and accessories. You need to provide clear photos/video evidence of the product issues to facilitate our quick verification and processing.
  • Return Process
  • Contact First: Please do not return the product directly! Send an email to our customer service at service@mail.koblimore.com with the subject "Return Request + Order Number + Reason for Return." We will respond with specific return instructions and logistics guidance within 1-3 business days.
  • Package Shipment: Carefully package the product according to the return instructions to ensure no damage during transit. Affix the shipping label completely over the existing courier information. Choose a nearby post office or legitimate courier service for shipment.
  • Timeliness Requirement: Complete the shipment within 14 days after receiving the return instructions. Late returns may affect your return rights.
  • Special After-Sales Rules
  • Shipping Costs for Returns
  • No-Questions-Asked Returns: Return shipping costs are borne by the customer.
  • Returns Due to Quality Issues: We will provide you with a prepaid return label, covering the return shipping costs, with no additional charges to you.
  • Order Cancellation Rules
  • If the product has not been shipped, you may request cancellation within 24 hours of placing the order, and our customer service will issue a full refund.
  • If the product has already been shipped, please follow the return process according to the reason for return.
  • Lost Parcel Handling
  • If the product is not received two days beyond the estimated delivery date, contact our customer service email for verification. We will coordinate with the courier company for a 5-day parcel tracking.
  • If the parcel cannot be located within five days, it will be considered "lost," and you can choose between a full refund or a free replacement.
  • If the courier company provides proof of delivery but you have not received the product, you must contact the courier company and community to verify the package's whereabouts. We do not assume responsibility in this situation.
  • Returned Package Handling
  • If a package is returned due to incorrect recipient details, incomplete address, or prolonged inability to contact the recipient:
  • Refund Process and Timeliness
  • Once the product is returned to our warehouse and passes quality inspection, we will initiate the refund process immediately.
  • After approval of the refund application, we will complete the refund transaction within 3-6 business days. The refund will be processed back to your original payment account.
  • For local Polish orders and after-sales services, all processes comply with local Polish e-commerce laws and regulations. Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00, excluding Chinese public holidays). Feel free to contact us if you have any questions.
  • Important Notes
  • Please keep the original packaging, accessories, and purchase receipts well preserved to facilitate timely after-sales service.
  • All after-sales requests must be submitted through our official customer service email service@mail.koblimore.com. Beware of scams from unofficial channels.
  • Returns and refunds are not supported if the product is damaged by human actions, self-modified, or beyond the after-sales timeframe.

    • At koblimore, we place the customer experience at the core of our operations, continuously optimizing the after-sales system to safeguard your cross-border shopping experience!

    Return and Exchange Address：长春市南关区永春小区9号2号房304号房