"Carefully selected products, guarding your daily life."

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Last Updated: March 18, 2026

Company Name: 吉林省铭帆商贸有限公司

Company Address: 长春市南关区永春小区9号2号房304号房

Legal Representative: Wang Xiaoniu

Unified Social Credit Code: 91220102MAK5JYJD1U

Phone Number: +86 19295815273

Email: service@mail.koblimore.com

Privacy Policy

Welcome to Koblimore! This privacy policy aims to clearly and transparently explain how we, as a cross-border e-commerce entity operating in United Kingdom, collect, use, store, and protect your personal information. It also outlines the rights you have as a user. Please read this policy carefully before using our products and services; by using our services, you fully understand and agree to all terms of this policy.

Core Contact Information: Customer service email service@mail.koblimore.com; customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00, China Time Zone). We will respond promptly to your privacy-related inquiries during these hours.

  • Scope of the Policy

    • This privacy policy applies to all personal information we process when you interact with us through various online channels, order platforms, customer communication channels, etc., related to transactions, inquiries, and after-sales services. The policy covers personal data handling throughout our sales, order processing, logistics, and customer service processes in United Kingdom. We strictly adhere to the EU GDPR and relevant cross-border data compliance requirements to fully protect user privacy rights.

  • Personal Information We Collect and Its Purpose

    • We collect only necessary personal information in a lawful, fair, necessary, and minimal manner, ensuring no irrelevant data is collected. The information gathered is solely used for providing department store product sales, order processing, delivery, and related after-sales services:

    2.1 Essential Order Transaction Information

  • Identity and Contact Information: Name, phone number, email address, and shipping address are used for order confirmation, logistics delivery, and after-sales notifications to ensure smooth receipt of department store products purchased in United Kingdom.
  • Payment-Related Information: We collect only necessary payment-related information for orders and do not store complete bank card numbers, payment passwords, or other sensitive data. Core payment details are handled by compliant third-party payment institutions to ensure payment security.
  • Order Information: Details of selected products, payment amount, and time are used for order verification, financial reconciliation, and shipping arrangements, processed strictly in payment sequence.

    • 2.2 Customer Communication Information

    When you inquire about products, provide feedback on after-sales needs, or check order progress via the customer service email service@mail.koblimore.com, we retain the communication content and related information provided by you. This is solely used to accurately resolve your issues and improve customer service efficiency. Communication records are for internal compliance use only and will not be disclosed externally.

    2.3 Other Passively Collected Information

    When you access our service pages, necessary device and network information may be collected to optimize page experience and prevent transaction risks. This data is not used for other commercial purposes and is not actively linked to your personal identity.

  • Rules for Using Personal Information

    • The personal information we collect is used only for the following agreed purposes and will not be used for unrelated scenarios without your explicit consent:

  • Process your department store product orders, complete payment verification, order review, warehouse stocking, and shipment arrangements, executed within the agreed timeframe: Orders are processed and shipped within 1-3 business days of receiving your payment, where business days are Monday to Friday (excluding Chinese public holidays).
  • Coordinate with logistics partners to follow up on product delivery, inform you of logistics progress, and ensure products are delivered to your designated address within 7-10 business days.
  • Respond to your customer service inquiries, after-sales requests, complaints, and suggestions, addressing your concerns and resolving issues during customer service hours.
  • Prevent transaction fraud, malicious orders, and other risks, ensuring transaction security and normal platform operation; fulfill legal obligations for data retention.
  • Sharing, Transferring, and Disclosing Personal Information

    • We highly value your personal information security and generally do not share, transfer, or publicly disclose your personal data to any third parties, except in the following statutory, agreed, and necessary circumstances, and we strictly select partners, requiring them to comply with equivalent privacy protection standards:

  • Logistics Partners: Only necessary delivery information such as shipping address, phone number, and name is shared for completing cross-border and local delivery of Polish department store goods, with no additional information disclosure.
  • Compliant Third-Party Payment Institutions: Only necessary order payment-related information is shared for transaction settlement. Core payment data is independently and compliantly managed by the payment institution.
  • Legal Requirements: In response to lawful queries and requests from judicial authorities or regulatory bodies, we provide relevant information within the legal scope and necessary procedures, strictly fulfilling legal obligations.

    • Apart from the above situations, we will not sell, rent, or disclose your personal information to unrelated third parties, nor use it for unauthorized commercial marketing.

  • Storage and Protection of Personal Information

    • 5.1 Storage Duration

    We store your personal data only for the shortest period necessary to achieve the purposes stated in this policy. Order and transaction-related information is retained according to legal regulations after the order is completed and the after-sales period has expired. After expiration, data is deleted or anonymized to eliminate information leakage risks.

    5.2 Security Measures

    We employ industry-standard technical security measures and internal management protocols to safeguard your personal data, establishing strict information access permissions to prevent data leakage, loss, alteration, and misuse. Cross-border data transmission adheres to the EU GDPR and cross-border data compliance requirements, ensuring secure data transmission.

  • User Rights Regarding Personal Information

    • As a user, you have the following legal rights regarding your personal data. You can submit relevant requests via the customer service email service@mail.koblimore.com, and we will verify and process them promptly during customer service hours (Monday to Friday, 9 AM to 6 PM UTC+8), responding to your requests within the scope permitted by laws and regulations:

  • Right to Access: You can request to query the personal data we have collected and stored concerning you.
  • Right to Rectification: If your personal information is incorrect or changes, you can request correction or modification to ensure accurate order and delivery information.
  • Right to Erasure: Under legally specified conditions and mutual agreements, you can request deletion of your personal information (applicable after order completion and resolution of after-sales disputes).
  • Right to Withdraw Consent: You can request account cancellation and withdraw previous consent for personal data processing. Upon withdrawal, we will cease processing related information, except where otherwise stipulated by laws and regulations.
  • Customer Service and Timeliness

    • Restatement of Core Business Timeliness: Orders are processed and shipped within 1-3 business days of payment receipt (Monday to Friday, excluding Chinese public holidays); logistics delivery time is 7-10 business days. For customer service inquiries, please send an email to service@mail.koblimore.com. We aim to respond promptly during working hours, with inquiries sent outside these hours addressed on the next business day.

  • Updates and Revisions to the Policy

    • We may adjust this privacy policy based on operational changes and legal updates, with revised policies announced through reasonable means (e.g., webpage notices, email notifications). Revised policies become effective upon announcement. For significant changes, users will be notified in advance, ensuring your right to be informed.

  • Dispute Resolution and Legal Application

    • The establishment, execution, interpretation, and dispute resolution of this privacy policy are governed by relevant laws and regulations and the EU GDPR. If you have any questions, objections, or complaints about this policy or our personal data handling practices, please contact us via the customer service email service@mail.koblimore.com. We are committed to resolving your concerns.